Shipping policy

Shipping Policy - XeroArc

This Shipping Policy outlines how orders are processed, shipped, and delivered. Please review it carefully before placing an order.

Processing & Turnaround

All XeroArc products are custom-made to order.

  • Most small orders are completed within 5 business days

  • Larger or bulk orders may take up to 10 business days before shipping

Production timelines begin after your proof has been approved. Orders will not enter production until approval is received or until the automatic approval window has passed, as outlined in our Proof & Approval policy.

Shipping Methods

Once your order ships, delivery typically takes 2–5 business days, depending on the shipping method selected at checkout.

We ship via UPS to provide fast, reliable, and trackable delivery.

Shipping rates are calculated at checkout based on your order size and destination.

Order Confirmation & Tracking

After placing your order, you will receive an order confirmation email.

Once your order ships, a shipping confirmation email with tracking information will be sent. Tracking details allow you to monitor your shipment directly through the carrier.

Shipping Delays

While we do our best to meet stated timelines, delays can occasionally occur due to factors outside our control, including weather conditions, carrier delays, or high-volume periods.

If a significant delay occurs, we’ll provide updates as information becomes available.

Lost or Stolen Packages

If your tracking information shows that your package was delivered but you have not received it, please contact us within 3 days of the marked delivery date.

We will work with the carrier to investigate the issue. XeroArc is not responsible for packages lost or stolen after being marked as delivered, but we’re happy to assist with next steps when possible.

Incorrect Shipping Information

Please double-check your shipping address before placing your order.

XeroArc is not responsible for delays, losses, or additional costs caused by incorrect or incomplete shipping information provided at checkout.

Special Shipping Requests

If you have special shipping needs, such as rush orders or specific delivery instructions, please contact us before placing your order. While we can’t guarantee accommodations, we’ll let you know what’s possible.

Questions

If you have questions about shipping or your order status, please reach out to us with your order number and details, and we’ll be happy to help.