Refund policy

Returns & Custom Orders

All XeroArc products are custom-made to order. Because of this, we do not accept returns or exchanges on custom or personalized items once production has begun.

This includes, but is not limited to:

• Custom hats and patches

• Engraved goods and signage

• Any item produced using customer-provided designs

Once an order has been approved and moves into production, it is considered final.

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Proofs & Approval

To ensure accuracy, all orders receive a digital proof prior to production.

Production does not begin until a proof is approved. Once approval is given, changes can no longer be made, and the order becomes non-refundable.

If a proof is not approved within 5 days of being sent, the order will automatically move into production using the most recent proof provided.

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Defective or Incorrect Items

If you receive an item that is defective or incorrect due to an error on our end, please contact us within 7 days of delivery.

We may request photos of the item to help assess the issue. If the issue is confirmed to be the result of our production process, we will work with you to resolve it. This may include a replacement or refund at our discretion.

XeroArc covers return shipping costs only in cases where the issue is due to our error.

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Non-Returnable Items

We do not accept returns or exchanges for:

• Custom or personalized items after proof approval

• Items that are not defective or incorrect

• Orders produced according to an approved proof

• Items marked as final sale

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Refunds

If a refund is approved, it will be issued to the original payment method. Refund processing times may vary depending on your payment provider. Shipping costs are non-refundable unless the return is the result of our error.

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Questions or Concerns

If you have a concern about your order, please contact us within 7 days of receiving your item and include your order number and a description of the issue. We’re happy to review it with you.