Privacy policy

Last updated: January 13, 2026

XeroArc (“we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit or make a purchase from xeroarc.com.

Information We Collect

When you visit our site, place an order, or contact us, we may collect the following information:

Personal Information

  • Name

  • Email address

  • Shipping and billing address

  • Phone number (if provided)

  • Uploaded files, designs, logos, or personalization details

  • Order notes or messages

Automatically Collected Information

  • IP address

  • Browser and device information

  • Pages viewed and interactions with the site

  • Cookies and similar tracking technologies

How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders

  • Communicate about your order or account

  • Send proofs, approvals, and order updates

  • Provide customer support

  • Send marketing emails if you opt in

  • Improve our website, products, and services

  • Prevent fraud and ensure site security

Email & Marketing Communications

You may opt in to marketing emails by:

  • Checking the opt-in box at checkout

  • Submitting a form on our website

If you opt in, we may send:

  • Product updates

  • Promotions or special offers

  • Abandoned cart reminders

You can unsubscribe at any time using the link in our emails. We do not sell or share your email address with third-party marketers.

Cookies & Analytics

We use cookies and similar technologies to improve site functionality and understand how visitors use our site.

These tools may include:

  • Analytics platforms

  • Advertising and remarketing tools

You can manage or disable cookies through your browser settings. Disabling cookies may affect site functionality.

Sharing Your Information

We share personal information only with trusted service providers necessary to operate our business, including:

  • Shopify (our ecommerce platform)

  • Payment processors

  • Shipping carriers

  • Email and analytics platforms

These providers are permitted to use your information only to perform services on our behalf.

We do not sell personal information.

Data Retention

We retain personal information only as long as necessary to fulfill orders, comply with legal obligations, and support business operations.

Your Rights

If you would like to access, correct, or delete your personal information, please contact us at info@xeroarc.com

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Information

XeroArc
Email: info@xeroarc.com